Ghost kitchen company Kitchen United partners with real estate investment trust Simon, and Subway attempts to step up its digital performance. Plus, New York City business leaders aim to regulate ultrafast grocery delivery services. Ghost Kitchen Model Adapts for Physical Spaces With Multi-Brand Mall Location The digital ordering boom of the last couple years has changed how managers think about t...
Delivery aggregators boomed in popularity during the COVID pandemic and have continued to pick up steam. Recent research found that 11 million consumers in the U.S. used these services in 2020, a 16 million user increase from the previous year. That comes out to 42% of Americans who say they’ve used at least one delivery aggregator app since the pandemic began. Aggregators have allowed restaurants...
The dining experience rapidly changed with the pandemic’s arrival. Before March 2020, a typical dining interaction was a fairly high-contact experience. The guest sat at a table in a restaurant dining room, and a server took orders and brought out food, which was usually consumed in-house. In the pandemic’s wake, restaurants have had to figure out how to connect hungry customers with food when din...
Sixty-eight percent of consumers place orders from a restaurant — not through an aggregator — at least once a month, according to Digital Divide: Minding The Loyalty Gap, a PYMNTS and Paytronix collaboration that surveyed 2,414 U.S. adults who regularly purchase food from restaurants. PYMNTS found that 54% of consumers order from table-service restaurants at least once a month and 44% order from q...
With rapid inflation, many consumers are growing acutely aware of rising costs. While it is easy to imagine that newfound price concerns could spell trouble for restaurants, which tend to offer a costlier food option than, say, cooking at home, the numbers have a different story to tell. It seems that United States consumers do not actually pull back their restaurant spending at times when inflati...
There’s no denying that over the past two years of the pandemic era, digital investment and off-premises capabilities have become the norm for both small and large restaurant companies. But Nabeel Alamgir, CEO and cofounder of digital ordering and marketing platform Lunchbox, believes we’ve only just scratched the surface of what virtual restaurants and digital marketing could look like for restau...
Ordering delivery from restaurants used to be an occasional treat, but the pandemic and related restrictions have changed the way Americans eat, making delivery a mealtime mainstay in many households. This genie seems to be out of the bottle and isn’t going back, with many consumers looking for convenient ordering and delivery options to satisfy their cravings for convenience. Delivery aggregators...
A group of Greater Victoria restaurants has banded together to launch a reusable-container program with the aim of reducing single-use takeout items going to the landfill. The Victoria-based Bread and Butter Collective’s Eco Reusable Container program, which starts Saturday, comes as the popularity of takeout food has soared during the pandemic. Through the initiative, customers will be able to ...
Husband and wife, Emre Uzundag and Yonca Cubuk, say they are now "living their small dream", all thanks to a food delivery app. The Turkish couple moved to New York in 2020, and due to coronavirus they found themselves stuck in their small apartment in Brooklyn. Homesick, they started to cook more and more Turkish food, to help them cope with the stresses of lockdown. "Which was a mental necessity...
As restaurants look to boost their digital sales in 2022, some major brands are developing new restaurant formats with a focus on off-premise sales. For instance, at the 2022 ICR Conference this week, fast-casual chain Shake Shack discussed plans to try out drive-thru locations without dining rooms. “We’re … going to test [a drive-thru] in the in the New Jersey area…with limited to no seating insi...
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