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For GrabFood, ensuring meals arrive at the perfect temperature—whether piping hot or refreshingly chilled—is not just a service standard, it’s part of their promise. However, with growing demand across Southeast Asia, their existing supply of delivery bags was falling behind. The company needed more than just a supplier; it needed a true manufacturing partner that understood the logistics of modern food delivery. That’s when DeliverKingdom, a seasoned food delivery bag factory, stepped in.
As GrabFood scaled across multiple countries, inconsistencies in delivery equipment began impacting service quality. From heat loss during transit to poorly designed compartments causing spills, the previous generation of bags was proving to be a liability. Riders were dissatisfied, food presentation suffered, and customer ratings reflected the gaps in the delivery experience. GrabFood needed insulated food delivery bags that would address every point of friction.
Several suppliers were tested, but none delivered a complete solution. Some bags lacked effective thermal insulation, while others failed under the strain of daily use. GrabFood's logistics managers were also frustrated by delayed shipments and inconsistent quality across regions. Time was running out, and they needed a reliable food delivery bag factory with proven experience in high-volume manufacturing and product design for real-world delivery conditions.
DeliverKingdom, with over a decade in the thermal bag industry and a factory staff of 400+ professionals across 12,000 square meters, had both the capacity and the expertise. More importantly, we had a clear understanding of what GrabFood needed. With BSCI and ISO9001 certifications, our quality assurance system was already aligned with the standards expected by international delivery brands. We weren’t just offering insulated food delivery bags—we were offering performance under pressure.
Through close collaboration, our team developed a bag specifically tailored for the GrabFood rider ecosystem. Riders needed lightweight comfort, GrabFood wanted maximum insulation, and both wanted smarter design. We introduced reinforced zippers, waterproof surfaces, long-lasting insulation foam, and thoughtfully segmented interiors to prevent food mixing. In a customer satisfaction survey conducted post-deployment, over 90% of riders reported a noticeable improvement in delivery ease and food condition.
Being a leading food delivery bag factory also means understanding branding. DeliverKingdom supported full OEM and ODM services for GrabFood, allowing us to match their brand green exactly, apply logo prints with fade-resistant inks, and adjust dimensions based on packaging variations. Whether in Bangkok, Manila, or Kuala Lumpur, every bag that showed up on doorsteps was unmistakably GrabFood.
GrabFood needed bags that could survive rain, heat, and the wear-and-tear of hundreds of kilometers on a motorbike every week. Our bags featured high-density water-resistant fabric and heavy-duty stitching designed for frequent folding, loading, and fast-paced deliveries. The structure remained firm after extended use, keeping meals protected during bumpy rides or sudden stops—key for riders navigating busy urban routes.
Thanks to our advanced production setup in Guangdong, DeliverKingdom maintained lead times even during peak demand seasons. For GrabFood’s phased rollout across several countries, we coordinated shipments of tens of thousands of insulated food delivery bags with precision and consistency. Our fulfillment teams worked closely with GrabFood’s operations teams to align schedules, resulting in smooth product integration into local supply chains.
Feedback from the field told the clearest story. Riders appreciated the large-capacity compartments that could hold multiple orders without compromising thermal balance. The bags’ ability to retain heat for long periods reduced the stress of traffic delays. Riders also noted the back-padding design and optional chest straps as enhancements to comfort during long shifts. Many even called the new GrabFood bag the best they’d ever used.
For DeliverKingdom, our partnership with GrabFood wasn’t just about producing bags—it was about enabling a better delivery ecosystem. Through thoughtful design, scalable production, and a deep understanding of industry challenges, we proved why DeliverKingdom is a go-to food delivery bag factory for serious global brands. Our insulated food delivery bags continue to play a quiet but critical role in making sure every dish arrives the way it was meant to be enjoyed.
Looking to equip your delivery teams with custom-branded, high-performance food delivery bags? DeliverKingdom is ready to support your growth—globally, reliably, and efficiently.
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